Returns & Exchanges

At Duroflex, we are committed to your sleep comfort and offer a hassle-free return policy for our mattresses and home accessories within a specified trial period. If you are not completely satisfied with your purchase, we provide a streamlined process for returns and exchanges to ensure your peace of mind.

Return Process

• 1.
  Initiate Request

  Log in to your account and navigate to 'My Orders' to select the item you wish to return or contact our customer support team within the eligible return window.

• 2.
  Quality Inspection

  Once your request is registered, our team will schedule a physical inspection or request photographs to ensure the product is in its original condition without any damage or stains.

• 3.
  Product Pickup

  After approval, we will arrange a reverse pickup from your doorstep at no additional cost; please ensure the product is packed securely or kept ready for our logistics partner.

• 4.
  Refund Processing

  Once the item reaches our warehouse and passes a final quality check, your refund will be initiated to the original payment method within 7-10 business days.